Your monthly look at what's new in Xakia — and how to get more out of it.

This session covers two of the latest additions to Xakia's intake features: Routing and Deflections. We walk through the problem these solve (requests landing with the wrong person, out-of-scope submissions clogging the queue, someone manually triaging every morning just to figure out who handles what), then show both features in action. We also cover how Routing and Deflections work together, and touch on the Enterprise plan for teams looking to unlock the full feature set.

During this webinar, you'll learn:

• How Routing rules work, including condition groups, AND/OR logic, and first-match-wins assignment
• How to configure a Deflection so out-of-scope submissions never reach the queue
• What submitters see when a request is deflected, and why it doesn't feel like a dead end
• How Routing and Deflections work together to build a fully automated intake triage layer