Xakia Blog

Offering Simple, Practical Information For Legal Departments

Legal Operations: Take the Health Check

April 6 2018 by Jodie Baker

The study of legal operations is nothing if not comprehensive: The Corporate Legal Consortium charts 12 core competencies, and the Association of Corporate Counsel’s Legal Operations Maturity Model has 14 prongs, from compliance to strategic planning.

As a profession, we have defined the areas where legal operations can make law departments more efficient, and they’re as daunting as they are detailed. Given that most legal teams don’t have a dedicated legal operations administrator, it’s reasonable to assume all of your peers aren’t living in a Xanadu of efficiency.

What are the most common ways law departments are working to improve their operations? According to the Altman Weil Chief Legal Officer Survey, the most popular activities in 2017 included:

  • Greater use of technology tools – 57.6%
  • Redesign workflow processes – 44.7%
  • Collection and analysis of management metrics – 38.6%
  • Project management methods – 24.1%
  • Project staffing with contract/temporary lawyers – 20.2%
  • Outsourcing to non-law firm vendors – 19.1%
  • Hiring an operations manager – 9.5%

How do your efforts measure up? What about companies your size – or in your industry?

Xakia has launched the Legal Operations Health Check, a new tool to help in-house lawyers evaluate the health of their departments and plan operational improvements. The only tool of its kind, this legal operations checklist incorporates best practices from CLOC and the ACC, as well as our experience serving in-house lawyers on three continents.

The survey takes about 30 minutes to complete, and it works on your desktop or your mobile device. It includes 100 quick questions spread over 10 primary categories, from budgeting to technology. After completing the survey, you will receive:

  • An overall health score, as well as scores for each category
  • Benchmarks for departments of similar size
  • Benchmarks for departments in the same industry
  • Recommended priorities and resources


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There’s no cost to participate. We won’t use or sell your personally identifiable information, but over the next few weeks we will compile benchmarks and trend reports; follow us on Twitter or LinkedIn to see this industry intelligence.

And if you’re just getting started in legal operations - or you want to get started in legal operations - the Legal Operations Health Check will recommend some straightforward tactics that will help you become more effective and efficient – and make your CEO happy while you’re at it.

Start the Health Check


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