Legal intake & triage for in-house legal teams
Easy to use for clients and lawyers - swiftly match legal resources with incoming legal requests via our ticketing & triage system.
Streamline delivery and outcomes
Xakia’s legal intake, ticketing and triage system allows you to receive work and quickly and easily match the appropriate resource with the request and then keep your clients well informed.
No more back and forth with multiple questions that delay projects and turnaround time – this streamlined workflow ensures a better user experience for both the internal business client and in-house legal team.
It's a win-win for your clients and in-house legal team
- Empower in-house clients to seek online assistance with dynamic, customized forms
- All requests are assigned - nothing falls through the cracks
- Save time by collecting key information upfront
- Avoid data duplication in matter management
- Ensures efficient and effective resource matching
- Easily manage client expectations and give clients visibility
- Transition from the emergency hotline to an efficient ticketing system
No more random emails with an Internal Client Portal
Collaboration between corporate legal team and internal clients goes beyond receiving instructions.
Once you have streamlined receipt of instructions, ongoing collaboration between your legal team and your internal clients is the next step.
Xakia's internal client portal will ensure that your clients can access a secure portal to submit, track, update and collaborate on legal matters with ease.
“The real differentiator for us was the intake component and the ability to have dashboards and metrics. Xakia was really the only out-of-the-box solution that offered both”
Legal Operations Manager