Meet the team: Natalie O'Connor

Nat is our fantastic Customer Success Manager based in the APAC region. Nat assists in house legal teams to navigate and optimize their use of Xakia.

Xakia Customer Success Manager - Natalie O'connorName

Natalie O'Connor

Job title

Customer Success Manager


Tell us a bit about yourself and your experience

I started my journey at Xakia in February 2021 after 15 years working at BlueScope Steel, as Manager of Global Legal Operations.🌏

When I started at BlueScope, they were using Windows Explorer and shared drives and when I departed, they had a subsidiary management system, board portal, document and legal spend management and - of course - Xakia.

I am very familiar with in-house legal teams, how they operate and their challenges, roadblocks and change management issues. My clients tap into this knowledge regularly, as I help them navigate and optimize their use of Xakia. 

As a Customer Success Manager, my role is to make sure all our clients feel supported, from onboarding right through to implementation, and the conversation does not stop there! As we build and evolve Xakia, I continue my relationships with my clients to help them understand and maximize the functionality they have access to. 📈

Fun fact about you

I met my husband in London after being in the country for 3 days.💘 Fast forward to 2023 – 13 years married and 2 children.

Do you have any hidden talents most people don't know about?

I make the best lasagne in the southern hemisphere 👩‍🍳 (or so I am told).

Xakia tip

HubSpot Video


Don't forget to connect with Nat on LinkedIn and keep up to date with all the amazing work that she’s doing in APAC at Xakia.

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