We’re thrilled to be named as a 2022 Legal Technology Trailblazer by The National Law Journal. It’s a testament to what we’ve accomplished and the...
Meet the team: Natalie O'Connor
Nat is our amazing Global Head of Customer Success based in the APAC region. Nat assists in house legal teams to navigate and optimize their use of Xakia.
Head of Customer Success - Global
Tell us a bit about yourself and your experience
I started my journey at Xakia in February 2021 after 15 years working at BlueScope Steel, as Manager of Global Legal Operations.🌏
When I started at BlueScope, they were using Windows Explorer and shared drives and when I departed, they had a subsidiary management system, board portal, document and legal spend management and - of course - Xakia.
I am very familiar with in-house legal teams, how they operate and their challenges, roadblocks and change management issues. My clients tap into this knowledge regularly, as I help them navigate and optimize their use of Xakia.
As the Head of Customer Success - Global, my role is to make sure all our clients feel supported, from onboarding right through to implementation, and the conversation does not stop there! As we build and evolve Xakia's matter management system, I continue my relationships with my clients to help them understand and maximize the functionality they have access to. 📈
Fun fact about you
I met my husband in London after being in the country for 3 days.💘 Fast forward to 2023 – 13 years married and 2 children.
Do you have any hidden talents most people don't know about?
I make the best lasagne in the southern hemisphere 👩🍳 (or so I am told).
Use the Xakia matter management system as an everyday tool - you'll benefit from the output if the input occurs!