The role of client delight for in-house legal teams: webinar recording
Client satisfaction ≠ client delight.
Join Jodie Baker, founder and CEO of Xakia, Carl White of CX-in-Law and Legal Consultant, Katherine Thomas, in a discussion about the important role of client delight for in-house legal teams. The webinar will provide legal departments with some practical tips for customer service for your in-house business clients.
During this webinar, you'll learn:
- What is client delight
- Why client delight matters to in-house legal teams
- The opportunity for client delight
- The fundamental concepts of ‘client delight’
- The 3 quick wins to improve the client experience for internal clients