Client Portals for Real-Time Collaboration: An Essential Tool for a Dispersed Legal Department

Xakia white paper - in house legal departments

Strong relationships between in-house Legal Departments and their business clients have traditionally been rooted in communication and collaboration.

In a hybrid or remote environment, this becomes challenging: It’s no longer easy to stop by a client’s office or brainstorm in a conference room. This is where an internal client portal can help.

Download the white paper now to learn how an internal client portal can save time and money, streamline service delivery and more.

Download the white paper now

An internal client portal can provide the visibility, transparency and control that drive effective working relationships.

woman using laptop - adding legal request

What is an internal client portal?

An internal client portal is a safe and secure online platform that connects your Legal Department with their internal business clients.

Through this client portal, your business clients can submit their legal requests, then track the matter, receive updates and collaborate on resolutions.

An internal client portal can save time and money, and it can streamline service delivery, but its most meaningful mark on an organization may be its ability to meet the fundamental human need to feel connected and informed.

Benefits of an internal client portal

For your internal business clients

  • Reduce anxiety
  • Improve trust in the process of engaging the Legal Department
  • Eliminate those to-and-fro strings of communication
  • Instantly see who is doing the work and how it is progressing

For the in-house Legal Department

  • Lessens the time burdens of administration
  • Gain consistent and fulsome data about your legal matters
  • Ensures an email request doesn’t get overlooked or lost in the ever-expanding lawyer inbox
Woman using laptop

By providing a designated place where there is a plan and outlet to address their legal needs, business clients feel more empowered.

Download the white paper now

Download the Client Portals for Real-Time Collaboration white paper now to learn:

Take Xakia's legal intake & triage software for a test drive

Additional legal matter management resources 


12 Steps to Smarter Legal Intake & Triage


Modern Matter Management for Corporate Legal Departments


In-House Legal Matter Workflow: A Journey of Continuous Improvement