Meet the team: Jillian Watkins

Jillian Watkins is our amazing Customer Success Manager, who is passionate about helping people solve problems and build better legal departments.

Jillian Watkins shares her experience using legal matter management softwareName

Jillian Watkins

Job title

Customer Success Manager - Americas

Tell us a bit about yourself and your experience

My professional career has always been in the legal industry. After graduating from college, I moved from Tennessee to Washington, DC to work in “big law” supporting legal teams in a range of different practice areas including franchise, corporate, and international trade. 🌎

I knew it was my passion to help people and solve problems. I transitioned into the legal operations field and felt that it was a fit for me right off the bat.

I’ve been with Xakia for a while now, as a Customer Success Manager. I support our North American customers with all things Xakia-related. This involves helping guide in-house legal teams with their change management strategy, onboarding, implementation, training, and strategizing ways to make Xakia's legal matter management software work for them.

I love this role, and it’s exciting to help different lawyers use Xakia to build a better Legal Department. I see my role here as what I’ve always been doing in my career, which is helping legal teams, but because I support so many in-house lawyers across almost every industry, it’s on a much wider scale.

Fun fact about you

I met Usher and Fall out Boy on the same day while attending an Earth Day event in Washington, DC. It was very random and unplanned.

Do you have any hidden talents most people don't know about?

I have a very good memory. My brain 🧠 holds a lot of information about useless things.

My Xakia tip

Utilize the automated reporting feature in Xakia. When running a legal report in Xakia, you can choose to have this report delivered directly into your inbox either once, or on a recurring basis. It's super easy to set up - get in touch with Xakia Support to learn more!

Get in touch to learn more about Xakia's legal matter management software

To learn more about our cloud based legal matter management software, get in touch with the friendly team at Xakia today for a demo or sign up for a free trial to see it in action, including:

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